For orders less than $2,000, a 100% deposit of your total proposed amount is required before your order is placed (excluding freight and taxes unless requested) which will later be applied to each item ordered. Once all project items have been received, one final invoice listing all freight and tax charges will be sent to be paid upon receipt.
For orders $2,000 and over, a 50% deposit of your total proposed amount is required before your order is placed (excluding freight and taxes unless requested) which will be applied to each item ordered. As project items come in to be received, we will send an invoice less the 50% deposit paid PER ITEM plus shipping and taxes (if applicable) to be paid upon receipt.
***If your order does not arrive in-full, the items received will be invoiced to you less the 50% deposit applied to those items plus shipping and taxes (if applicable). Therefore, your 50% deposit will not be fully ‘used’ until ALL items per your order have been received.***
All orders MUST be approved in writing via email or via fax and MUST reference your proposal number before your order is placed.
***If expedited orders are requested, a date desired MUST be communicated via email or via fax along with your order approval. Date desired is defined as the date you need your order to the address you have specified (i.e. your project install date may vary from your date desired).
Shipping & Handling
Shipping and handling charges are based on the actual shipping costs billed by our vendors and The Linen Ladies UPS ground delivery charges in order to ship to your final destination. Expedited and drop ship requests could exceed these actual costs.
Returns will not be accepted for any orders. Exceptions will be for damaged goods or incorrect merchandise.